Support
Answers for local discovery, transfer, receiving, and troubleshooting.
Need help?
Send us an email with your device model, system version, and what you were trying to transfer.
759447915@qq.comFrequently Asked Questions
Which devices does MeDrop support?
MeDrop is designed for iPhone, Android, Mac, and Windows devices on the same Wi-Fi network.
Do devices need to use the same Wi-Fi?
Yes. Nearby discovery and local transfers require both devices to be connected to the same local network.
Do I need an account?
No. MeDrop does not require account registration before nearby chat or file transfer.
Are files uploaded to the cloud?
No. MeDrop is designed around local network transfer.
Why can’t I find another device?
Make sure both devices are on the same Wi-Fi and permissions are allowed.
Can I transfer folders?
Yes. MeDrop supports sending entire folders.
Where are received files saved?
Received files are saved on the receiving device.
How do I send feedback?
Use the in-app feedback entry when available, or email us directly.